Shipping policy

Last updated: August 15, 2026

1. Order Processing

We support holding unpaid and unshipped pending orders for customers to add items or top up funds with no fixed reservation time limit. Your order will be processed once you confirm to arrange shipment.

2. Shipping Time & Rates

Free standard shipping is available if the value of a single unshipped order or the accumulated total of all your unshipped orders exceeds USD 30. Standard Shipping: Estimated delivery time is 14–60 business days after order processing. Additional variable shipping surcharges may apply to certain destinations.

3. Delivery Areas

We currently ship to most regions including the United States, Canada, Australia, the United Kingdom and other areas. We are unable to deliver to remote locations not covered by our partnered carriers. Additional variable shipping fees may be required for some regions.

4. Order Tracking

Once your order is dispatched, you will receive an email with a tracking link to monitor your package's delivery status in real time.

5. Delays & Issues

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by customs clearance, carrier issues or force majeure events. If your package is marked as delivered but not received, please contact your local carrier first for further investigation.