Politique de remboursement

# Refund Policy

Last updated: August 1, 2026

1. Return Eligibility & Process

Due to shipping distance, we generally cannot accept returns. However, if the issue is caused by our fault (e.g. receipt of incorrect goods, defective products), please contact us to negotiate regarding refunds or item replenishment. To submit a claim, please reach our support team at zhiyanliu2025@outlook.com and provide your order number together with photos of the item. After your claim is approved, we will guide you through the follow-up handling. If a return is required due to customer‑side reasons, the customer shall bear both our original outbound shipping fee and return shipping costs.

2. Refund Timeline & Method

Once we confirm product damage / missing items via online verification or receive and inspect your returned goods, we will process your refund application within 3-5 business days. The refund will be credited back to your original payment method. Please note that certain bank accounts may require an additional 7-10 business days for the refund to show in your account, which is subject to bank processing cycles.

3. Exchanges & Missing-Item Replenishment

We do not offer replenishment together with your subsequent new order. Please contact us to proceed with the refund process instead. If you need to exchange the item for the same product or request replenishment for missing goods, please reach out to us at zhiyanliu2025@outlook.com with your order information and photos showing the issue.

4. Non-Refundable Items

Sale-priced goods, digital products and gift cards cannot be refunded. Shipping fees paid during checkout are also nonrefundable, unless the return arises from our error.

5. Other Disputes

Any other disputes shall be subject to the mutually agreed outcome reached through communication between both parties.